{"id":879,"date":"2026-10-23T12:24:57","date_gmt":"2026-10-23T04:24:57","guid":{"rendered":"https:\/\/bnchealth.com.my\/?page_id=879"},"modified":"2026-11-10T09:50:01","modified_gmt":"2026-11-10T01:50:01","slug":"%e5%b8%b8%e8%a7%81%e9%97%ae%e9%a2%98%e8%a7%a3%e7%ad%94","status":"publish","type":"page","link":"https:\/\/bnchealth.com.my\/en_us\/%e5%b8%b8%e8%a7%81%e9%97%ae%e9%a2%98%e8%a7%a3%e7%ad%94\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"879\" class=\"elementor elementor-879\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82b7c56 e-flex e-con-boxed e-con e-parent\" data-id=\"82b7c56\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0d36372 e-con-full e-flex e-con e-child\" data-id=\"0d36372\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cefbf2d elementor-icon-list--layout-inline elementor-align-start elementor-widget__width-inherit elementor-mobile-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cefbf2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FAQ<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d16ffb elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4d16ffb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Helpful Answers, Confident Shopping<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-134b544 elementor-widget elementor-widget-text-editor\" data-id=\"134b544\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Find answers to frequently asked questions about choosing products, orders and payments, delivery, and after-sales service to help you understand the shopping process with ease.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f8bf75 e-flex e-con-boxed e-con e-parent\" data-id=\"8f8bf75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-32a0ad4 e-flex e-con-boxed e-con e-child\" data-id=\"32a0ad4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691fec5 elementor-icon-list--layout-inline elementor-align-center elementor-widget__width-inherit elementor-mobile-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"691fec5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FAQ<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518fa71 elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"518fa71\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Everything You Want to Know, All in One Place<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d717af2 e-con-full e-flex e-con e-child\" data-id=\"d717af2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1a2607 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"f1a2607\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6af33e46a0f55\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-f1f0d546af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f1f0d546af33e46a0f55\" aria-expanded=\"true\" aria-controls=\"Collapse-f1f0d546af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">1. How do I place an order on the website?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f1f0d546af33e46a0f55\" class=\"show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You can purchase BNC Health products by following these steps:<\/p><ol><li>Browse the products, select your preferred options and quantity, then click \u201cAdd to Cart\u201d.<\/li><li>Continue shopping, or go to your cart and click \u201cCheckout\u201d.<\/li><li>Follow the instructions to log in, register an account or enter your checkout details.<\/li><li>Enter the recipient\u2019s name, contact number and complete delivery address.<\/li><li>Check your order, delivery charges and total payment amount.<\/li><li class=\"translation-block\">Read and agree to the Terms and Conditions, then complete your payment through the secure Senang Pay payment platform.<\/li><li>Once payment is completed, you will receive an order confirmation notification. We will arrange shipment after confirming your payment.<\/li><\/ol>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-a9608f26af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a9608f26af33e46a0f55\" aria-expanded=\"false\" aria-controls=\"Collapse-a9608f26af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">2. What payment methods do you accept?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a9608f26af33e46a0f55\" class=\"collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"translation-block\">We process online payments through the senangPay payment platform. At checkout, select one of the available payment methods shown on the page and follow the instructions to complete your payment.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-f0d3cf46af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f0d3cf46af33e46a0f55\" aria-expanded=\"false\" aria-controls=\"Collapse-f0d3cf46af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">3. I have paid but have not received an order confirmation. What should I do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f0d3cf46af33e46a0f55\" class=\"collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Please check your email\u2019s spam folder and log in to your account to view your order status.<\/p><p class=\"translation-block\">If payment has been deducted but your order is still unconfirmed, please send your order number, payment date, payment amount and proof of payment to bnchealth@gmail.com, or contact us via WhatsApp at +60 16-512 0843 so we can help check.<\/p><p>Please contact us to confirm your payment status before making another payment to avoid duplicate payments.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-09572b06af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-09572b06af33e46a0f55\" aria-expanded=\"false\" aria-controls=\"Collapse-09572b06af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">4. How do I update my account details and delivery address?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-09572b06af33e46a0f55\" class=\"collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Log in and go to \u201cMy Account\u201d to view and update your personal details, account password and saved delivery addresses.<\/p><p class=\"translation-block\">Changing the address in your account will not automatically update orders already submitted. If you need to change the delivery details for an existing order, please contact us as soon as possible.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-7ffd4476af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7ffd4476af33e46a0f55\" aria-expanded=\"false\" aria-controls=\"Collapse-7ffd4476af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">5. What should I do if I forget my account password?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7ffd4476af33e46a0f55\" class=\"collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Click \u201cLost your password?\u201d on the login page, enter the email address used to register your account and submit your request.<\/p><p>The system will send you a password reset email. Follow the instructions in the email to set a new password. If you do not receive the email, please check your spam folder.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-07ea24d6af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-07ea24d6af33e46a0f55\" aria-expanded=\"false\" aria-controls=\"Collapse-07ea24d6af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">6. Can I cancel an order that has already been submitted?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-07ea24d6af33e46a0f55\" class=\"collapse\" role=\"region\" aria-labelledby=\"primaryHeading-5-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"translation-block\">To cancel an order, please email bnchealth@gmail.com as soon as possible with the subject \u201cOrder Cancellation Request\u201d, and include your order number and contact details.<\/p><p class=\"translation-block\">We will confirm whether cancellation is possible based on the order\u2019s payment and processing status. Orders with shipment already arranged or that have been dispatched cannot be cancelled. If your order has been paid for, we will inform you of the refund arrangements once cancellation is confirmed.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-cd2bc776af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-cd2bc776af33e46a0f55\" aria-expanded=\"false\" aria-controls=\"Collapse-cd2bc776af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">7. What currency does the website use?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-cd2bc776af33e46a0f55\" class=\"collapse\" role=\"region\" aria-labelledby=\"primaryHeading-6-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>All product prices and transaction amounts on the website are in Malaysian Ringgit (MYR\/RM).<\/p><h3>\u00a0<\/h3>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-9e5bd736af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9e5bd736af33e46a0f55\" aria-expanded=\"false\" aria-controls=\"Collapse-9e5bd736af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">8. How are orders delivered, and how much does delivery cost?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9e5bd736af33e46a0f55\" class=\"collapse\" role=\"region\" aria-labelledby=\"primaryHeading-7-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"translation-block\">All order deliveries are arranged by the BNC Health team. Please enter accurate recipient details at checkout so we can arrange delivery.<\/p><p><strong>West Malaysia<\/strong><\/p><p class=\"translation-block\">Shipping fee is RM10; enjoy free shipping on orders over RM100.<\/p><p><strong>East Malaysia &amp; Singapore<\/strong><\/p><p>The following are shipping rate estimates; the final cost will be confirmed by our customer service team based on the weight of your parcel:<\/p><ul><li>**East Malaysia:** RM30 for the first 2kg, with an additional charge of RM10 for every extra 1kg.<\/li><li>**Singapore:** RM50 for the first 3kg, with an additional charge of RM20 for every extra 1kg.<\/li><\/ul><p class=\"translation-block\">For orders from East Malaysia and Singapore, please <a href=\"https:\/\/wa.me\/60165120843\" target=\"_self\"><strong>contact customer service (+60 16-512 0843)<\/strong><\/a> first to confirm shipping costs and the ordering process.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-2c7abbb6af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2c7abbb6af33e46a0f55\" aria-expanded=\"false\" aria-controls=\"Collapse-2c7abbb6af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">9. How long will it take to receive my products after ordering?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2c7abbb6af33e46a0f55\" class=\"collapse\" role=\"region\" aria-labelledby=\"primaryHeading-8-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>After confirming payment, we will arrange shipment based on product availability, order processing status and delivery location.<\/p><p>Actual delivery times may vary depending on the area, public holidays and transport conditions. To enquire about the estimated dispatch time, please contact us with your order number.<\/p><h3>\u00a0<\/h3>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b4df8a76af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b4df8a76af33e46a0f55\" aria-expanded=\"false\" aria-controls=\"Collapse-b4df8a76af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">10. What should I do if I receive an incorrect or damaged product?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b4df8a76af33e46a0f55\" class=\"collapse\" role=\"region\" aria-labelledby=\"primaryHeading-9-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"translation-block\">Please contact us as soon as possible with your order number, product photos and parcel photos so our team can understand the situation and assist you.<\/p><p>Please refer to our \u201cRefund and Returns Policy\u201d for details on how these cases are handled.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-10-f1a2607\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-406ac0c6af33e46a0f55\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-406ac0c6af33e46a0f55\" aria-expanded=\"false\" aria-controls=\"Collapse-406ac0c6af33e46a0f55\">\n                            \n                            <span class=\"ekit-accordion-title\">11. How can I contact you if I have other questions?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-406ac0c6af33e46a0f55\" class=\"collapse\" role=\"region\" aria-labelledby=\"primaryHeading-10-f1a2607\" data-parent=\"#accordion-6af33e46a0f55\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>For questions about products, orders or delivery, please contact BNC Health:\n-<\/p><ul><li class=\"translation-block\">Email: bnchealth@gmail.com<\/li><li><strong>Phone \/ WhatsApp:<\/strong> <a href=\"https:\/\/www.wasap.my\/60165120843\/\">+60 16-512 0843<\/a><\/li><\/ul>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u5e38\u89c1\u95ee\u9898\u89e3\u7b54 \u8d34\u5fc3\u89e3\u7b54\uff0c\u5b89\u5fc3\u9009\u8d2d \u6574\u7406\u4ea7\u54c1\u9009\u8d2d\u3001\u8ba2\u5355\u4ed8\u6b3e\u3001\u914d\u9001\u53ca\u552e\u540e\u670d\u52a1\u7684\u5e38\u89c1\u95ee\u9898\uff0c\u5e2e\u52a9\u4f60\u8f7b\u677e\u4e86\u89e3\u8d2d\u7269\u6d41\u7a0b\u3002  [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-879","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bnchealth.com.my\/en_us\/wp-json\/wp\/v2\/pages\/879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bnchealth.com.my\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bnchealth.com.my\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bnchealth.com.my\/en_us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bnchealth.com.my\/en_us\/wp-json\/wp\/v2\/comments?post=879"}],"version-history":[{"count":58,"href":"https:\/\/bnchealth.com.my\/en_us\/wp-json\/wp\/v2\/pages\/879\/revisions"}],"predecessor-version":[{"id":2041,"href":"https:\/\/bnchealth.com.my\/en_us\/wp-json\/wp\/v2\/pages\/879\/revisions\/2041"}],"wp:attachment":[{"href":"https:\/\/bnchealth.com.my\/en_us\/wp-json\/wp\/v2\/media?parent=879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}