Effective Date: [23/10]

BNC Health Sdn. Bhd. (Company Registration Number: 201201026156 (1010646-D), referred to below as “we”, “us” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal data when you browse our website at https://www.bnchealth.com.my/, register an account or purchase products.

1. Information We Collect

When you use this website, submit an enquiry or place an order, we may collect the following information:

• Name
• Email address
• Phone number
• Billing and delivery addresses
• Payment-related transaction information, such as payment status and transaction reference numbers
• Order details and purchase history
• Account login information
• Information you provide when communicating with customer service
• Website usage information, such as your IP address, browser type and pages visited

2. How We Use Your Information

We may use your information to:

• Process orders and arrange delivery
• Verify payments, manage billing and issue relevant supporting documents
• Contact you to confirm orders, recipient details or delivery arrangements
• Provide customer support and handle after-sales requests
• Manage your website account
• Improve website functionality, products and services
• Send promotional information, event updates or newsletters with your consent
• Prevent fraud, maintain website security and fulfil applicable legal obligations

3. Payment Information

This website processes online payments through the third-party payment platform senangPay. Bank card or other payment information required during payment will be handled according to the payment platform’s procedures and privacy policy.

Our website does not store your full bank card number or card security code. However, we may retain information needed to process your order, such as transaction reference numbers, payment amounts and payment status.

4. Information Sharing

We only provide necessary personal data to relevant third parties when required to deliver our services or for other necessary purposes, including: -

• Payment service providers: To process and verify payments.
• Delivery service providers: Order deliveries are arranged by the BNC Health team. We may provide carriers with necessary information, such as the recipient’s name, contact number and address.
• Website hosting and technical service providers: To support website operations, maintenance, data storage and security.
• Legal or regulatory authorities: To provide relevant information where required by applicable law or in response to lawful requests.

We do not sell or rent your personal data to third parties.

5. Cookies

This website may use cookies or similar technologies to keep you logged in, remember shopping cart contents, save browsing preferences and understand website usage.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may prevent the website’s login, shopping cart or checkout functions from working properly.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy and meet relevant accounting, tax, legal or dispute-resolution requirements.

When the information is no longer needed, we will take reasonable steps to delete it or remove personally identifiable details.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data and reduce the risk of unauthorised access, misuse, loss, alteration or disclosure.

However, no method of internet transmission or electronic storage can guarantee absolute security. Please keep your account password secure and avoid sharing your login details with others.

8. Your Data Choices and Requests

You may contact us to request access to, updates to or corrections of your personal data, or to request deletion, withdraw consent or stop receiving promotional information.

We will handle requests according to applicable laws and relevant retention requirements. We may ask you to provide information necessary to verify your identity. Some information may not be deleted immediately if it is still required to fulfil orders or meet statutory retention requirements.

Contact Email: [email protected]

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with the latest effective date. We recommend checking this page regularly to understand how we handle personal data.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us:

Company Name: BNC Health Sdn. Bhd.
Company Registration Number: 201201026156 (1010646-D)
Website: https://www.bnchealth.com.my/
Email Address: [email protected]
Phone: +60 16-512 0843
WhatsApp: Contact Us
Address: 7, Lorong PK 6, Kawasan Perusahaan Kamunting, 34600 Kamunting, Perak, Malaysia.