Effective Date: 23 October 2026

Thank you for purchasing from BNC Health Sdn. Bhd. We are committed to providing quality products and a smooth shopping experience. Please read the following Refund and Return Policy carefully before making a purchase.

The application deadlines and refund processing times marked below must be confirmed by BNC Health before publication.

1. Return Conditions

To request a return, please contact us within [To be confirmed: number of days for return requests] days of receiving your order.

General return requests must meet the following conditions: -

• The product is unused and in its original condition.
• The packaging is intact, with all relevant accessories or complimentary items included.
• Proof of purchase or an order confirmation record is provided.
• You have contacted us and received return instructions before returning the product.

If the product is damaged, has a quality issue or was incorrectly supplied, please refer to “Damaged, Quality-Issue or Incorrect Products” below.

2. Situations Generally Not Eligible for Returns

For returns requested due to a change of mind or other reasons unrelated to product issues, the following are generally not accepted: -

• Food, beverages and nutritional supplements that have been opened, used or consumed.
• Personal items unsuitable for resale for hygiene reasons, such as opened masks.
• Perishable products or products requiring specific storage conditions.
• Customised or personalised products.
• Products damaged through improper use, storage or handling.
• Products without their original packaging or proof of purchase.
• Promotional or clearance products clearly marked at the time of purchase as not eligible for returns or exchanges for personal reasons.

These restrictions do not affect requests arising from product defects, incorrectly supplied products or other circumstances where remedies must be provided by law.

3. Refund Arrangements

After receiving and inspecting the returned product, we will notify you of the outcome of your refund request.

Approved refunds will usually be issued through the original payment channel, including payments made through senangPay. If a refund cannot be issued through the original payment channel, we will confirm an appropriate alternative with you.

Refunds are expected to be processed within [To be confirmed: number of working days for refund processing] working days after approval. The time taken for the funds to reach your account depends on the payment platform and bank’s processing times.

For returns made for personal reasons, we will explain whether the original delivery charges and related fees are refundable when confirming the return arrangements. If the return is due to our error or a product quality issue, the relevant refund and reasonable shipping costs will be addressed together.

4. Exchange Arrangements

If you receive a defective product, a product damaged in transit or a product that does not match your order, please contact us within [To be confirmed: number of days for reporting issues] days of receipt so we can investigate promptly.

Exchanges are subject to stock availability. If the same product is unavailable, we will discuss a refund or another suitable solution with you.

5. Damaged, Quality-Issue or Incorrect Products

Please inspect your products and parcel as soon as possible after delivery. If you discover damage, leakage, an abnormal seal, an expired product or an incorrectly supplied item, please provide:

• Your order number.
• Clear photos or videos of the product and affected areas.
• Photos of the outer packaging and delivery label.
• Product batch or expiry information, where applicable.
• A brief description of the issue.

If you suspect a food or product safety issue, please stop consuming or using the product and retain the product and packaging while awaiting our instructions.

6. Return Shipping Costs

For accepted returns made for personal reasons, return shipping costs are generally borne by the customer.

For returns resulting from an incorrectly supplied product, a product defect or damage present upon receipt, we will confirm the appropriate return method and shipping cost arrangements.

We recommend using a trackable delivery service and retaining proof of postage. Please package returned products securely. If a return is lost or damaged in transit, contact us promptly so we can assist with follow-up.

7. How to Request a Return or Refund

Please contact us by email or WhatsApp with your order number, the reason for your request and relevant photos.

Please obtain return instructions before sending products back. We will confirm the return address, packaging requirements and subsequent processing steps with you.

Email Address: [email protected]
Phone / WhatsApp: +60 16-512 0843

8. Contact Us

Company Name: BNC Health Sdn. Bhd.
Company Registration Number: 201201026156（1010646-D）
Website: https://www.bnchealth.com.my/
Email Address: [email protected]
Phone: +60 16-512 0843
Address: 7, Lorong PK 6, Kawasan Perusahaan Kamunting, 34600 Kamunting, Perak, Malaysia.