We process online payments through the senangPay payment platform. At checkout, select one of the available payment methods shown on the page and follow the instructions to complete your payment.

Please check your email’s spam folder and log in to your account to view your order status.

If payment has been deducted but your order is still unconfirmed, please send your order number, payment date, payment amount and proof of payment to [email protected], or contact us via WhatsApp at +60 16-512 0843 so we can help check.

Please contact us to confirm your payment status before making another payment to avoid duplicate payments.

Log in and go to “My Account” to view and update your personal details, account password and saved delivery addresses.

Changing the address in your account will not automatically update orders already submitted. If you need to change the delivery details for an existing order, please contact us as soon as possible.

Click “Lost your password?” on the login page, enter the email address used to register your account and submit your request.

The system will send you a password reset email. Follow the instructions in the email to set a new password. If you do not receive the email, please check your spam folder.

To cancel an order, please email [email protected] as soon as possible with the subject “Order Cancellation Request”, and include your order number and contact details.

We will confirm whether cancellation is possible based on the order’s payment and processing status. Orders with shipment already arranged or that have been dispatched cannot be cancelled. If your order has been paid for, we will inform you of the refund arrangements once cancellation is confirmed.

All product prices and transaction amounts on the website are in Malaysian Ringgit (MYR/RM).

All order deliveries are arranged by the BNC Health team. Please enter accurate recipient details at checkout so we can arrange delivery.

West Malaysia

Shipping fee is RM10; enjoy free shipping on orders over RM100.

East Malaysia & Singapore

The following are shipping rate estimates; the final cost will be confirmed by our customer service team based on the weight of your parcel:

• **East Malaysia:** RM30 for the first 2kg, with an additional charge of RM10 for every extra 1kg.
• **Singapore:** RM50 for the first 3kg, with an additional charge of RM20 for every extra 1kg.

For orders from East Malaysia and Singapore, please contact customer service (+60 16-512 0843) first to confirm shipping costs and the ordering process.

After confirming payment, we will arrange shipment based on product availability, order processing status and delivery location.

Actual delivery times may vary depending on the area, public holidays and transport conditions. To enquire about the estimated dispatch time, please contact us with your order number.

Please contact us as soon as possible with your order number, product photos and parcel photos so our team can understand the situation and assist you.

Please refer to our “Refund and Returns Policy” for details on how these cases are handled.

For questions about products, orders or delivery, please contact BNC Health: -

• Email: [email protected]
• Phone / WhatsApp: +60 16-512 0843