- Natural Nutrition, Every Day
Learn about the terms relating to website use, product orders, payment and delivery, so you have clear information for every purchase.
生效日期：［2026年10月 23日］
Welcome to the website of BNC Health Sdn. Bhd. (Company Registration Number: 201201026156 (1010646-D), referred to below as “we”, “us” or “our”).
By accessing or using https://www.bnchealth.com.my/, or purchasing products through this website, you agree to comply with these Terms and Conditions. Please read the following carefully before using the website or placing an order.
When using this website, you agree to:
If we identify a breach of these terms, we may restrict account access, refuse service or cancel the relevant orders as appropriate, and handle any payments received in accordance with the law.
We make every effort to ensure that product descriptions, prices, images and stock information are accurate. However, website content may contain errors, omissions or delays in updates.
Product images are for reference only. Actual colours, packaging and appearance may vary slightly due to photography lighting, screen settings or packaging updates. Please refer to the actual product labels and accompanying information for ingredients, specifications, directions for use, storage requirements and expiry dates.
If we discover an important information error that may affect your purchasing decision, we will contact you to explain the situation and confirm whether to proceed with your order.
The nutrition information, recipes, videos and course content provided on this website are intended for general education and reference. They do not constitute personalised medical diagnosis, treatment or medication advice.
Food, cooking oils and nutritional supplements cannot replace prescribed medication or necessary treatment. If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have special dietary needs, please consult a qualified healthcare professional before consuming or using the relevant products.
Before purchasing, please read the ingredients and allergen information, and follow the label instructions for use and storage.
Unless otherwise stated, all prices and transaction amounts on this website are in Malaysian Ringgit (MYR/RM).
Delivery charges and other applicable fees will be shown at checkout for you to review before payment. We may adjust product prices or promotional arrangements. Price updates will not apply retrospectively to confirmed orders.
Online payments are processed through the senangPay payment platform. Available payment methods are as displayed at checkout. We will process orders after confirming payment.
If payment is incomplete, cannot be verified or shows irregularities, we may hold or cancel the order. If funds have already been deducted, please contact us to check before making another payment.
After submitting an order, you will receive an order acknowledgement by email or through the website. This notification confirms that we have received your order, which remains subject to verification of payment, stock availability and delivery arrangements.
Orders may be declined or cancelled in the following circumstances:
If we cannot fulfil a paid order, we will contact you to explain the situation and arrange a refund for the products we are unable to supply.
If you need to change or cancel an order, please contact us as soon as possible. Whether changes or cancellation are possible depends on the order’s processing and dispatch status.
All order deliveries are arranged by the BNC Health team. Delivery coverage, charges and applicable conditions are as displayed at checkout or agreed between both parties before the order is placed.
Estimated delivery times are for reference only and may be affected by the delivery location, stock availability, public holidays, weather and transport conditions. If there is a significant delay, please contact us for follow-up.
Please ensure that the recipient’s name, contact number and delivery address are accurate and complete. If redelivery is required because of incorrect information provided by the customer, we will first confirm the arrangements and any additional charges with you.
If a parcel is lost, damaged or affected by a delivery issue, we will assist with checking the situation and handle it according to the circumstances.
Please refer to this website’s Refund and Return Policy for return, refund and exchange arrangements.
If you receive a damaged, incorrect or quality-issue product, please contact us as soon as possible and retain the product, packaging and proof of purchase for investigation and handling.
Some website features may require account registration. You are responsible for keeping your login details secure and ensuring that your account information is accurate.
If you discover unauthorised use of your account or suspect that your password has been compromised, please change your password immediately and notify us so that appropriate action can be taken.
The text, images, logos, graphics, product photographs, videos and design elements on this website belong to BNC Health Sdn. Bhd. or the respective rights holders.
Unless written permission has been obtained or otherwise permitted by law, you may not copy, reproduce, distribute, modify or use the relevant content for commercial purposes.
We take reasonable steps to maintain website operations and information accuracy. However, we cannot guarantee uninterrupted website availability or the complete absence of technical errors.
To the extent permitted by applicable law, we are not responsible for losses caused by events beyond our reasonable control or by customers’ improper use of the website or products.
These terms do not exclude or limit any liability that cannot legally be excluded, nor do they affect consumers’ statutory rights and remedies.
This website may contain links to third-party websites, payment platforms, social media or video platforms.
Third-party services are independently managed by their respective providers and are subject to their own terms and privacy policies. Please review their information before using those services.
Please refer to this website’s Privacy Policy for information on how we collect, use and protect your personal data.
We may update these Terms and Conditions from time to time and indicate the latest effective date on this page.
Updated terms apply to website use and new orders after they take effect. Confirmed orders will generally be handled according to the terms applicable when the order was placed, unless otherwise required by law or agreed between both parties.
These Terms and Conditions are governed by and interpreted in accordance with Malaysian law.
If a dispute arises, please contact us first to discuss a resolution. These terms do not restrict your right to seek assistance from the relevant authorities, consumer complaint channels or courts with jurisdiction, as provided by law.
Company Name: BNC Health Sdn. Bhd.
Company Registration Number: 201201026156 (1010646-D)
Website: https://www.bnchealth.com.my/
Email Address: [email protected]
Phone: +60 16-512 0843
WhatsApp: Contact Us
Address: 7, Lorong PK 6, Kawasan Perusahaan Kamunting, 34600 Kamunting, Perak, Malaysia.
